Frequently asked questions
How long will it take to receive my order?
Your order will arrive based on the shipping method selected at checkout. Due to high order volumes, most orders are delivered within 5 to 7 business days in USA, excluding Sundays and holidays.
What should I do if I receive a damaged or incorrect item?
If you receive a defective, incorrect, or incomplete item, please contact us within 14 days of delivery so we can resolve the issue quickly. For efficient processing of your return or exchange, reach out through our contact form and include your order number, contact information, and photos of any damage, if applicable.
Can I cancel or modify my order after placing it?
You can usually cancel or modify your order as long as it has not yet been shipped. However, please contact us as soon as possible if you need to make changes. Once an order has been shipped, it can no longer be modified or canceled. You can still return or exchange the items in accordance with our return and exchange policy.
How can I track my order after placing it?
Once your order is placed, you will receive a confirmation email containing a tracking number. You can use this number to follow the progress of your package until it is delivered. You can also log in to your account on our website at any time to check the status of your order.